Important — Please Read
This Privacy Policy describes myboss's data protection practices and applies to all users accessing our platform at myboss.bet. By registering or using the myboss platform, you agree to the collection and use of your personal information as described in this document. If you do not agree, please stop using our platform.
1 Personal Information We Collect
Myboss collects various types of personal information as you interact with our platform. This information is collected only to the extent necessary to provide you with a high-quality service. The following are the categories of information we collect:
| Data Category |
Examples of Information |
Requirements |
| Personal Identity |
Full name, date of birth, MyKad / passport number |
Mandatory (KYC) |
| Contact Information |
Email address, phone number, full address |
Mandatory |
| Financial Data |
Bank account number, bank name, transaction history |
Mandatory (Payment) |
| Technical Data |
IP address, device type, web browser, OS |
Automatic |
| Usage Data |
Game history, login times, platform activity |
Automatic |
| Communication |
Support chat records, sent emails |
Where applicable |
myboss never request your password via email, live chat, or phone call. If anyone claims to be myboss and asks for your password, please report it immediately to our security team.
2 How We Collect Personal Data
Myboss collects personal data through several transparent and lawful methods. You are always informed about this data collection either directly or through in-platform notices:
- Account registration: Information you provide when completing the myboss registration form, including name, email, phone number, and date of birth.
- KYC verification process: Identity documents you upload for identity verification purposes before your first withdrawal is processed.
- Financial transactions: Information automatically shared through payment processors such as DuitNow, FPX, Touch 'n Go, and local banks when a deposit or withdrawal is made.
- Platform usage: Data automatically generated when you use the myboss platform, including IP address, browser cookies, and game session records.
- Support communication: Information you provide when contacting the myboss customer support team via live chat or email.
- Referral program: Information about other members that you share through the myboss referral programme, subject to their consent.
3 Purpose of Personal Data Use
Myboss uses collected personal data for legitimate and specific purposes. We do not use your data for any other purpose without your prior consent:
- Account management: To create, verify, and manage your myboss account and ensure secure access to the platform.
- Transaction processing: To process deposits, withdrawals, and any other financial transactions you carry out on the myboss platform.
- Identity verification (KYC): To fulfil legal compliance requirements including anti-money laundering (AML) and fraud protection.
- Customer support: To provide technical assistance and responsive customer service whenever you need help.
- Marketing communication: To send promotional information, bonuses, and special offers — only to members who have consented to receive such communications.
- Platform improvement: To analyse usage patterns and continuously improve the quality of the gaming experience on myboss.
- Platform security: To detect, investigate, and prevent fraudulent activity, multiple account usage, and breaches of the terms of service.
- Legal compliance: To comply with applicable legal requirements, regulations, and directives from relevant authorities in Malaysia.
4 Sharing Information with Third Parties
Myboss operates a strict data-sharing policy. In general, we do not share your personal data except in the following clearly defined situations:
- Payment service providers: Required information is shared with trusted payment processors (DuitNow, FPX, local banks) solely to process your transactions. These providers are bound by strict confidentiality agreements.
- Game providers: Minimum required data is shared with third-party game providers to allow you to access and play their games on the myboss platform.
- Legal authorities: myboss will disclose personal data to the relevant authorities when required by law or a valid court order.
- Fraud prevention: In cases involving suspected financial fraud or cybercrime, relevant information may be shared with banks or law enforcement agencies.
- Business acquisition: In the event of a myboss business merger or acquisition, member data may be transferred to the new entity with appropriate prior notice given to members.
All third parties that receive myboss member data are bound by data protection agreements requiring them to handle that information to a security standard equivalent to or higher than myboss's own.
5 Data Security Measures
Myboss invests seriously in information security infrastructure to protect member personal data from unauthorised access, leaks, alteration, or destruction. The following are the security layers we employ:
- 256-bit SSL/TLS encryption: All communications between your web browser and myboss servers are encrypted using the latest SSL/TLS protocols to prevent data interception in transit.
- Role-based access control: Only myboss staff with specific authorisation may access member personal data, and every access is recorded in an immutable audit log.
- 24/7 security monitoring: The myboss cybersecurity team monitors the platform infrastructure around the clock to detect any suspicious activity or intrusion attempts.
- Regular security testing: myboss conducts regular penetration testing and vulnerability assessments by independent security experts to ensure the platform remains secure at all times.
- Secure data backup: Member data is automatically backed up to a secure, separate location to ensure rapid data recovery in the event of a system disruption.
256-bit SSL
Multi-Layer Firewall
24/7 Monitoring
Automatic Backup
6 Use of Cookies and Tracking Technologies
Myboss uses cookies and similar tracking technologies to enhance your experience on our platform. Below is a detailed explanation of how we use these technologies:
- Essential Cookies: These cookies are required for basic platform functions such as login session verification and account security. Disabling these cookies will affect platform functionality.
- Performance cookies: These cookies help us understand how members use the myboss platform so we can continuously improve the user experience. All data collected is anonymised.
- Functional cookies: These cookies remember your preferences such as language, display settings, and favourite game selections to provide a more personalised experience.
- Analytics cookies: myboss uses internal analytics tools to understand traffic patterns and user behaviour for platform development and service improvement purposes.
You can manage or delete cookies through your web browser settings at any time. However, deleting essential cookies may affect certain functions on the myboss platform.
7 Your Privacy Rights as a myboss Member
As a registered member of myboss, you have clearly defined privacy rights under Malaysia's Personal Data Protection Act 2010 (PDPA). myboss respects and facilitates the exercise of these rights:
Right to Access
You may request a copy of all personal data held by myboss in relation to your account at any time.
Right to Rectification
You may request correction of any inaccurate or outdated personal information held in our records.
Right to Erasure
You may request deletion of your personal data once your account is closed, subject to legal retention requirements.
Right to Object
You may object to the use of your data for direct marketing purposes at any time by contacting us.
Right to Portability
You have the right to request your personal data in a machine-readable format for the purpose of transferring it to another platform.
Right to Restriction
You may request a restriction on the processing of your personal data in certain situations while a dispute is being resolved.
To exercise any of the above privacy rights, please contact the myboss data protection team by email at privacy@myboss.bet. We will respond to your request within 14 business days.
8 Data Retention Period
Myboss retains member personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:
- Active account data: For as long as your account remains active and you continue to be a myboss member, your personal data will be retained to enable us to provide services to you.
- After account closure: Closed account data is retained for a minimum of 7 years after closure to meet Malaysia's legal and financial audit requirements.
- Transaction records: All financial transaction records are retained for 7 years in accordance with Malaysia's banking and financial regulatory requirements.
- Communication logs: Communication records with the customer support team are retained for 3 years for service quality and dispute resolution purposes.
- Technical data and logs: Technical logs such as IP addresses and activity logs are retained for 12 months for security and incident investigation purposes.
Once the retention period has expired, your personal data will be securely deleted or anonymised so that you can no longer be identified from that data.
9 Links to Third-Party Websites
The myboss platform may contain links to third-party websites or services, particularly game providers that supply content on our platform. Please take note of the following:
- The myboss Privacy Policy applies only to the myboss.bet platform and does not cover third-party websites or services linked from it.
- Myboss is not responsible for the privacy practices or content of any third-party websites you visit through links on our platform.
- We encourage you to read and understand the Privacy Policy of each third-party website you visit separately.
- Third-party game providers operating on the myboss platform are bound by data protection agreements that require member data to be protected in accordance with myboss's established standards.
10 Children's Privacy
Myboss is a gaming platform restricted to individuals aged 18 and above. We take seriously our responsibility to protect the privacy of children and minors:
- Myboss does not knowingly collect any personal data from individuals under the age of 18.
- Should we find that personal data of a child has been collected inadvertently, such data will be deleted immediately and the account in question will be terminated.
- Parents or guardians who discover that their child has registered on myboss are requested to contact our support team immediately for data deletion and account closure.
11 Amendments to Privacy Policy
Myboss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Our amendment process is as follows:
- Advance notice: Members will be notified of material amendments at least 7 days before the changes take effect via registered email and platform notice.
- Effective date: Each new version of the Privacy Policy will record the date it takes effect at the top of the document for your reference.
- Ongoing consent: Continued use of the myboss platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
- Previous version archive: Previous versions of the Privacy Policy are kept in an archive and can be requested through myboss support channels for historical reference.
12 Contact Us — Data Protection Officer
Myboss has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and handling all privacy-related inquiries from members:
- General privacy enquiry: For any general enquiries regarding this Privacy Policy, you may contact the myboss support team via live chat on the platform.
- Privacy rights request: To submit a formal request relating to your privacy rights (access, correction, deletion), please email privacy@myboss.bet.
- Privacy violation complaints: If you believe your privacy has been violated, please contact us immediately at security@myboss.bet and we will investigate within 48 hours.
- Response time: myboss is committed to responding to all privacy-related enquiries within 14 working days from the date the request is received.
The myboss Support Team is available to assist you 24 hours a day, 7 days a week. For privacy and data protection matters, please include "Privacy Enquiry" in your message subject line so it can be directed to our Data Protection Officer.